Problems in Huntsville AL

[John R. Strohm]

I use the Huntsville AL dialup (417-4120).

On EVERY SINGLE SESSION I HAVE DONE, I have seen MULTIPLE occurrences of a
syndrome where the connection apparently goes dead for a subjectively long
period (many seconds) then returns to life. During this time, any website
reference goes to "Resolving <name>", ping and tracert to ANY name go dead.

I don't know if these are provisioning problems on the Huntsville dialin,
bandwidth problems to the DNS server, or what.

I have also used dialup in Dallas TX, Austin TX, and Norwalk CT. I have
NEVER seen any such problems.

I am running Windows 98 on an IBM Thinkpad laptop, using the version of
dial-up networking that came with this machine. I see this problem ONLY on
the Huntsville dialup.

I have not yet tried the other Huntsville phone number.

[Internet America Technical Support]

Please send the number you are calling into and calling from to us at
***@airmail.net and we will look into this issue further.
We apologize for any inconvenience this has caused and thank you for your
patience.

--
Greg Sisserson

Internet America Inc.
***@airmail.net
Customer Care in Dallas: [phone]
Customer Care in Houston: [phone]
Toll-free phone support: 1-877-GEEK-HELP(433-5435)

Get DSL now for only $19.99 per month:
www.airmail.net/dsl_promo

www.internetamerica.com
-- The Best Route Along the Information Highway --

To view the Billing Policies and Terms of Service, go to:
http://www.internetamerica.com/company_information/policies/

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Post by John R. Strohm
I use the Huntsville AL dialup (417-4120).
On EVERY SINGLE SESSION I HAVE DONE, I have seen MULTIPLE occurrences of a
syndrome where the connection apparently goes dead for a subjectively long
period (many seconds) then returns to life. During this time, any website
reference goes to "Resolving <name>", ping and tracert to ANY name go dead.
I don't know if these are provisioning problems on the Huntsville dialin,
bandwidth problems to the DNS server, or what.
I have also used dialup in Dallas TX, Austin TX, and Norwalk CT. I have
NEVER seen any such problems.
I am running Windows 98 on an IBM Thinkpad laptop, using the version of
dial-up networking that came with this machine. I see this problem ONLY on
the Huntsville dialup.
I have not yet tried the other Huntsville phone number.

Airnews Support Team
Internet America Inc.
***@airmail.net / ***@pdq.net
Customer Care in Dallas: [phone]
Customer Care in Houston: [phone]
Toll-free phone support: 1-877-GEEK-HELP(433-5435)

Get DSL now for only $19.99 per month:
www.airmail.net/dsl_promo

www.internetamerica.com
-- The Best Route Along the Information Highway --

To view the Billing Policies and Terms of Service, go to:
http://www.internetamerica.com/company_information/policies/

********************************************
DISCLAIMER: The information contained in this
e-mail is, unless otherwise indicated, confidential
and is intended solely for the use of the named
addressee. Access, copying or re-use of the e-mail
or any information contained therein by any other
person is not authorized. If you are not the intended
recipient, please notify us immediately by returning
the e-mail to the originator.
********************************************