Problem with 'My Airmail' homepage

[B26354]

The US and Technology news listings have not had new entries added to
them since the 9th. Is there a problem with the news feed? Breaking
News and World listings are being updated. The full page news
listings for each of these categories have no new entries either.

Thanks.

[Internet America Technical Support]

Post by B26354
The US and Technology news listings have not had new entries added to
them since the 9th. Is there a problem with the news feed? Breaking
News and World listings are being updated. The full page news
listings for each of these categories have no new entries either.
Thanks.

We have not had any reports with our news feed that would cause this type of
problem.
You can try clearing your cache files on your computer, to do this perform the
following:
In Internet Explorer:
1. Click Start, Settings and Control Panel.
2. Click on Internet or Internet Options.
3. Click on delete Files and put a check mark in Delete all Off-line Content or
Subscription Content.
4. Click Ok, and then click Ok again.
5. Shutdown and reboot the computer.
In Netscape:
1. Open Netscape.
2. Click Edit
3. Click Preferences.
4. Click the + to the left of Advanced.
5. Click Cache.
6. Clear your disk and memory cache.
7. Shutdown and reboot the computer.


If you have any further questions or concerns please feel free to contact us at
***@airmail.net .

Sincerely,





--
Quality Control & Correspondence Team
Internet America Inc.
***@airmail.net / ***@pdq.net
Toll-free phone support: 1-888-GEEK-HELP(433-5435)

www.internetamerica.com
-- The Best Route Along the Information Highway --

To view the Billing Policies and Terms of Service, go to:
www.airmail.net/policies.html

********************************************

[Stuart Johnson]

I can only use about half of the news articles. If they re-direct to the Tampa
news site the advertisement box pop up in the middle of the article. I have
reported this to both the Tampa newspaper and IA in the past. This happens
with my normal Netscape 7.1 browser but not Internet Explorer.

FWIW, my News, USA is blank today.

Stuart Johnson
Red Oak, Texas

Post by Internet America Technical Support

Post by B26354
The US and Technology news listings have not had new entries added to
them since the 9th. Is there a problem with the news feed? Breaking
News and World listings are being updated. The full page news
listings for each of these categories have no new entries either.
Thanks.

We have not had any reports with our news feed that would cause this type of
problem.
You can try clearing your cache files on your computer, to do this perform the
1. Click Start, Settings and Control Panel.
2. Click on Internet or Internet Options.
3. Click on delete Files and put a check mark in Delete all Off-line Content or
Subscription Content.
4. Click Ok, and then click Ok again.
5. Shutdown and reboot the computer.
1. Open Netscape.
2. Click Edit
3. Click Preferences.
4. Click the + to the left of Advanced.
5. Click Cache.
6. Clear your disk and memory cache.
7. Shutdown and reboot the computer.
If you have any further questions or concerns please feel free to contact us at
Sincerely,

[Internet America Technical Support]

Dear Stuart,

Thank you for taking the time to write into the Quality Control & Correspondence
Department of Internet America.
Our MIS department is aware of the issue with News on http://my.airmail.net/ and
they are working towards a resolution, but as of yet, we have no ETA. We
apologize for any inconvenience this may cause and appreciate your patience.
If you have any further questions or concerns please feel free to contact us at
***@airmail.net .

Sincerely,

Post by Stuart Johnson
I can only use about half of the news articles. If they re-direct to the Tampa
news site the advertisement box pop up in the middle of the article. I have
reported this to both the Tampa newspaper and IA in the past. This happens
with my normal Netscape 7.1 browser but not Internet Explorer.
FWIW, my News, USA is blank today.
Stuart Johnson
Red Oak, Texas

Post by Internet America Technical Support

Post by B26354
The US and Technology news listings have not had new entries added to
them since the 9th. Is there a problem with the news feed? Breaking
News and World listings are being updated. The full page news
listings for each of these categories have no new entries either.
Thanks.

We have not had any reports with our news feed that would cause this type of
problem.
You can try clearing your cache files on your computer, to do this perform the
1. Click Start, Settings and Control Panel.
2. Click on Internet or Internet Options.
3. Click on delete Files and put a check mark in Delete all Off-line Content or
Subscription Content.
4. Click Ok, and then click Ok again.
5. Shutdown and reboot the computer.
1. Open Netscape.
2. Click Edit
3. Click Preferences.
4. Click the + to the left of Advanced.
5. Click Cache.
6. Clear your disk and memory cache.
7. Shutdown and reboot the computer.
If you have any further questions or concerns please feel free to contact us at
Sincerely,

--
Quality Control & Correspondence Team
Internet America Inc.
***@airmail.net / ***@pdq.net
Toll-free phone support: 1-888-GEEK-HELP(433-5435)

www.internetamerica.com
-- The Best Route Along the Information Highway --

To view the Billing Policies and Terms of Service, go to:
www.airmail.net/policies.html

********************************************